Industries

Agents that speak your industry.

Every industry has its own documents, systems, regulations and customer expectations. We build agents that understand them from day one.

01 / 08

Retail & e-commerce

Order volumes spike, customers expect instant replies on LINE and WhatsApp, and catalogues never stop changing. Agents keep up with all of it.

The challengeSupport teams drown in "where is my order?" messages during campaigns like 11.11 and 12.12, while product data across marketplaces drifts out of sync.
✦ Support

Order & returns agent

Tracks orders, processes returns and exchanges within policy, and answers in the customer's language on any channel.

✦ Catalogue

Product content agent

Writes SEO-ready descriptions, translates listings and keeps Shopee, Lazada, TikTok Shop and your site in sync.

✦ Sales

Chat commerce agent

Recommends products, answers sizing questions and closes sales inside chat, then hands off to payment.

✦ Ops

Inventory insight agent

Flags low stock, slow movers and pricing anomalies every morning, with recommended actions.

MovesResponse timeConversion rateCost per ticketListing accuracy
02 / 08

Logistics & supply chain

Logistics runs on documents, status updates and exceptions. Agents read the paperwork, chase the updates and handle exceptions before they become delays.

The challengeBills of lading, invoices and customs forms arrive in every format, and coordinators spend hours copying data and answering "where is my shipment?"
✦ Documents

Shipping document agent

Extracts data from bills of lading, packing lists, invoices and customs forms into your TMS or ERP.

✦ Customer

Shipment status agent

Answers tracking questions instantly and proactively notifies customers about delays with new ETAs.

✦ Procurement

Carrier coordination agent

Requests and compares rate quotes, books capacity and follows up on confirmations.

✦ Finance

Freight audit agent

Checks carrier invoices against contracts and rate cards, and flags overcharges for recovery.

MovesHours per shipmentOn-time deliveryFreight overchargesCustomer queries
03 / 08

Financial services & insurance

Regulated, document-heavy and customer-critical. Agents accelerate onboarding, claims and compliance while keeping a human approval on every decision that matters.

The challengeKYC reviews, claims intake and regulatory reporting are slow and manual, and data protection regulators across the region are stepping up enforcement.
✦ Onboarding

KYC document agent

Checks ID documents and forms for completeness and consistency, and prepares cases for analyst review.

✦ Claims

Claims intake agent

Collects claim details and documents over chat, validates coverage and routes complete files to adjusters.

✦ Collections

Payment reminder agent

Sends polite, compliant reminders, offers payment plans within policy and updates the ledger.

✦ Compliance

Reporting agent

Compiles regulatory and management reports from multiple systems, with every figure traceable to source.

MovesOnboarding timeClaims cycle timeCollection rateAudit readiness
04 / 08

Healthcare & clinics

From private hospitals to aesthetic and dental clinics, agents handle bookings, questions and admin, so staff can focus on patients.

The challengeFront desks juggle calls and chat messages in several languages, including from medical tourists, while paperwork piles up behind the scenes.
✦ Front desk

Appointment agent

Books, reschedules and confirms appointments over LINE, WhatsApp and web, and cuts no-shows with reminders.

✦ Patients

Patient enquiry agent

Answers questions on services, pricing, packages and preparation in multiple languages, and escalates clinical questions to staff.

✦ Intake

Intake & forms agent

Collects patient history and consent forms before the visit and prepares them for the care team.

✦ Billing

Billing & insurance agent

Prepares invoices and insurance documents, and follows up on outstanding payments.

MovesBooking conversionNo-show rateFront-desk workloadDays to payment
05 / 08

Real estate & property

Leads go cold in hours and tenants expect answers at midnight. Agents respond instantly, qualify buyers and keep property operations running.

The challengeSales teams can't follow up on every portal and social lead fast enough, and property managers are buried in maintenance requests.
✦ Sales

Lead qualification agent

Responds to every enquiry within seconds, qualifies budget, timeline and location, and books viewings.

✦ Marketing

Listing agent

Writes listing copy in multiple languages and publishes consistently across portals and social media.

✦ Tenants

Tenant service agent

Logs maintenance requests with photos, dispatches vendors and keeps tenants updated until the job is done.

✦ Admin

Lease admin agent

Tracks renewals, drafts lease documents from templates and chases signatures and deposits.

MovesSpeed to leadViewings bookedTicket resolutionRenewal rate
06 / 08

Hospitality & travel

Guests message at all hours, in every language. Agents turn those conversations into direct bookings, upsells and five-star reviews.

The challengeCommission-heavy OTA bookings, slow replies to direct enquiries, and guest requests spread across chat, email and phone.
✦ Reservations

Direct booking agent

Answers availability and rate questions instantly and converts enquiries into direct bookings.

✦ Guests

Guest concierge agent

Handles pre-arrival requests, upsells transfers and experiences, and resolves issues during the stay.

✦ Reputation

Review response agent

Drafts on-brand replies to reviews across platforms and surfaces recurring issues to management.

✦ Groups

Group & events agent

Collects requirements for groups, weddings and MICE, and prepares proposals for your sales team.

MovesDirect booking shareUpsell revenueReview scoreResponse time
07 / 08

Manufacturing

Behind every production line is a mountain of purchase orders, supplier emails and quality reports. Agents keep that back office moving.

The challengeBuyers chase suppliers by email, quality data lives in spreadsheets, and nobody has time to turn maintenance logs into insight.
✦ Procurement

Purchase order agent

Creates POs from requests, sends them to suppliers and follows up on confirmations and delivery dates.

✦ Suppliers

Supplier follow-up agent

Chases late shipments and missing documents, and escalates risks to buyers before they hit production.

✦ Quality

Quality report agent

Compiles inspection data into reports, spots recurring defects and drafts corrective-action summaries.

✦ Maintenance

Maintenance insight agent

Reads maintenance logs and technician notes to highlight repeat failures and upcoming service needs.

MovesPO cycle timeSupplier on-time rateDefect rateUnplanned downtime
08 / 08

Professional services

Agencies, consultancies, accounting and law firms sell expertise, not admin. Agents take the admin away so more hours become billable.

The challengeSenior people spend evenings on proposals, research and reports, and timesheets and invoicing always run late.
✦ Sales

Proposal agent

Drafts proposals and RFP responses from your past work, case studies and pricing models.

✦ Research

Research agent

Researches companies, markets and documents, and delivers structured briefs with sources.

✦ Delivery

Client reporting agent

Builds recurring client reports from your tools and drafts the commentary for review.

✦ Finance

Time & billing agent

Reminds teams about timesheets, reconciles hours against budgets and prepares invoices.

MovesBillable utilisationProposal win rateDays to invoiceReport turnaround

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